purelygrove Privacy Policy

Last Updated: July 16, 2026

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Overview

At purelygrove, safeguarding your personal information and honoring your privacy is a core part of how we do business. This Privacy Policy describes the types of data we gather, the reasons we gather it, how it is handled, and the protections we apply when you browse our website, engage with our platform, or purchase products from our store.

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Information We Collect

When you interact with our services, we gather the following categories of personal information:

• Account & Order Data: Your name, email address, shipping address, billing address, phone number, and purchase history — gathered when you register an account, complete a purchase, or update your purelygrove profile.
• Payment Data: Every payment transaction is encrypted using Secure Sockets Layer (SSL) technology and handled directly by payment processors that comply with PCI-DSS standards. purelygrove never stores and cannot access your full credit card number, CVV security code, or banking credentials.
• Usage Data: Your IP address, device type, browser type, operating system, and interaction details — gathered automatically through cookies and analytics tools while you browse our platform.
• Communications: Messages, inquiries, customer support correspondence, or feedback you submit through email, contact forms, or live support channels.

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How We Use Your Information

Your personal information is used only for legitimate business purposes:

• To process, fulfill, and ship your orders, including sending order confirmations, tracking details, and delivery updates.
• To deliver responsive customer support and resolve issues related to orders, shipping, or products.
• To send transactional and service notifications that are necessary for your account or orders.
• To study usage patterns, refine website functionality, and enhance the customer experience.
• Marketing Communications: Promotional or marketing emails are sent only when you have explicitly opted in. You may withdraw your consent at any time by clicking the "Unsubscribe" link in any promotional email or by contacting our team directly.

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Sharing of Information

We do not sell, rent, trade, or otherwise share your personal information with third parties for their commercial or marketing purposes.

Your personal data is shared only with trusted third-party service providers whose services are required to run our platform and fulfill our services to you:

• Payment Processors: PCI-DSS-compliant payment gateways that securely process transactions.
• Shipping & Logistics Partners: Courier and postal services that package, ship, and deliver your orders.
• Analytics Providers: Services that help us assess website traffic and performance using anonymized, aggregated data.

Every third-party service provider is contractually obligated to uphold strict privacy standards, protect your data, and use it only to carry out authorized tasks on behalf of purelygrove.

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Data Security

We apply strong technical and organizational safeguards — including SSL/TLS encryption for data in transit and restricted access protocols — to shield your personal data from unauthorized access, loss, alteration, or disclosure.

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Cookies Policy

Our website uses two categories of cookies:

1. Essential Cookies: Required for core functionality, such as keeping shopping cart contents, security authentication, and navigating checkout. These cookies cannot be disabled.
2. Analytics & Performance Cookies: Used to collect anonymized information about how visitors interact with our store, allowing us to improve site usability.

You may adjust non-essential cookie preferences through your browser settings at any time.

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Your Rights

Depending on where you reside, you hold specific rights concerning your personal information:

• CCPA / CPRA (California Residents): The right to know what personal data is collected, the right to request deletion, and the right to non-discrimination for exercising privacy rights. As stated above, purelygrove does not sell personal information.
• Other U.S. State Privacy Laws: Residents of states with comprehensive consumer privacy statutes may have the right to access, correct, delete, or obtain a copy of their personal data, and to opt out of certain processing. purelygrove honors these rights for all customers in the United States.

To exercise any of these rights, please contact our privacy compliance team at support@purelygrove.store. We will verify your request and respond within 30 days.

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Changes to This Policy

purelygrove may revise this Privacy Policy from time to time. When material changes are made, we will notify you by email or through a prominent notice on our website before those changes take effect. We encourage you to review this page periodically.

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Contact Us

If you have questions regarding this Privacy Policy or our data protection practices, please reach out to us:

• Official Business Name: purelygrove
• Privacy & Customer Support Email: support@purelygrove.store
• Customer Support Phone: 17134849986
• Physical Business Address: 3402 PRESTON ROAD, PASADENA, TX 77505, United States
• Support Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST